Pump Up The Volume Aquamarine (small) Rose Gold

Payment is made online using the secure payment methods offered at checkout.
No order will be processed without prior full payment.
The customer is responsible for the accuracy of their billing and payment information provided when ordering.

Orders are processed within 3 to 7 business days after payment validation, subject to product availability.
Since some jewelry is made-to-order, delivery times may be extended. In the event of an unusual delay, the customer will be notified by email.

The seller reserves the right to refuse any order in cases of suspected fraud, abuse, or misuse.

Orders are shipped via a tracked delivery service.
A tracking number is sent to the customer by email once the package has been dispatched, allowing them to follow its progress online.

Delivery zones: For now, online orders are limited to European countries. If your country does not appear in the list of destinations at checkout, you can contact us at the email address above to check the possibility of adding it and to arrange shipping conditions.

Selina Bodyart declines all responsibility in case of delay, loss, theft, or damage to the package caused by the carrier, except in the event of a proven fault on the part of the seller.

In case of a delivery issue, the customer is asked to first contact the carrier using the tracking number provided.

Of course, we remain available to assist the customer with their inquiries to the carrier as much as possible.

The customer must also ensure that they provide a correct and complete delivery address: in case of an error on their part, any reshipping costs will be their responsibility.

Any claim (order error, missing item, or issue upon receipt) must be submitted by email within 24 hours after delivery of the order, at the following address: selina.bodyart@gmail.com.
After this deadline, the sale will be considered as definitively accepted and no claim will be taken into account.

In the case of a damaged item upon receipt, you have 24 hours to contact us at selina.bodyart@gmail.com with the subject line “Damaged jewelry return,” attaching clear photos of the jewelry and the packaging.

If a return is accepted, you will receive return instructions, however:

• The item must be sent back with tracked or registered shipping, at the customer’s expense. Initial shipping costs are non-refundable.
• The refund will be processed within 14 days after receipt of the item (or proof of shipment) and verification of the jewelry.
• Worn, altered, or items sent without their original packaging will not be refunded.

No return will be accepted:

• For jewelry that has been worn, tried on, or whose packaging has been opened or damaged,
• For returns without valid proof of shipment,
• For jewelry different from the items originally ordered.

Gift cards are available exclusively at the physical studio, not online.
They are valid for 6 months from the date of purchase and must be used in a single transaction on any of our products or services in the studio. They are neither refundable nor exchangeable, even in case of loss or theft. Any unused balance on a gift card cannot be claimed or refunded in cash.