Gia Charm On Chain

Payment is made online via the secure payment methods offered at checkout.

No order will be processed without full payment in advance.

The customer is responsible for the accuracy of their billing details and payment information provided when placing the order.

Orders are processed within 3 to 7 business days after payment validation, subject to product availability. Since some jewelry is made-to-order, delivery times may be extended. In the event of an unusual delay, the customer will be notified by email.

The seller reserves the right to refuse any order in cases of suspected fraud, abuse, or misuse.

Orders are shipped via a tracked delivery service.
A tracking number is sent to the customer by email once the package has been dispatched, allowing them to follow its progress online.

Delivery zones: For now, online orders are limited to European countries. If your country does not appear in the list of destinations at checkout, you can contact us at the email address above to check the possibility of adding it and to arrange shipping conditions.

Selina Bodyart declines all responsibility in case of delay, loss, theft, or damage to the package caused by the carrier, except in the event of a proven fault on the part of the seller.

In case of a delivery issue, the customer is asked to first contact the carrier using the tracking number provided.

Of course, we remain available to assist the customer with their inquiries to the carrier as much as possible.

The customer must also ensure that they provide a correct and complete delivery address: in case of an error on their part, any reshipping costs will be their responsibility.

Any claim (order error, missing item, or issue upon delivery) must be submitted by email within 24 hours after receiving the order, at the following address: selina.bodyart@gmail.com. After this period, the sale will be considered as definitively accepted and no claim will be processed.

If a piece of jewelry arrives damaged, you have 24 hours to contact us at selina.bodyart@gmail.com with the subject line “Damaged Jewelry Return”, including clear photos of the item and its packaging.

If a return is accepted, you will receive instructions for sending the item back. However:

• The item must be returned via tracked or registered mail, at the customer’s expense. Initial shipping costs are non-refundable.
• Refunds will be issued within 14 days after receipt of the item (or proof of deposit) and verification of its condition.
• Worn, altered, or items sent without their original packaging will not be refunded.

No returns will be accepted for:

• Jewelry that has been worn, tried on, or whose packaging has been opened or damaged,
• Returns without valid proof of shipment,
• Jewelry different from the original order.

Gift cards are only available at the physical studio, not online. They are valid for 6 months from the date of purchase and must be used in a single transaction on any of our products or services in-studio. Gift cards are non-refundable and non-exchangeable, even in case of loss or theft. Any unused balance on a gift card cannot be claimed or refunded in cash.